Development
Interpersonal / Intergroup Conflict Management
- OBJECTIVE
Resolving interpersonal / intergroup tensions that negatively impact business development
- WHEN TO APPLY
- When there are tensions between employees from different departments that reduce the teams effectiveness
- When confronted with inflexible relationship styles
- Facing leadership-power conflicts within a team or among teams
- BENEFITS
- Increasing the effectiveness of teams by facilitating the understanding and collaboration
- Improving skills in conflict resolution
- Improving communication
- Reducing the need for third-party mediation: upward delegation
- METHODOLOGY
Phase 1: risk and opportunity diagnosis: completion of the questionnaire
Phase 2: Workshops: preparing a detailed improvement plan and reporting the results
Phase 3: Individual interviews returning the results
Phase 4: Developing and implementing an improvement plan
Phase 5: Project monitoring: sessions of group and / or individual support to participants
- RELATED PROJECTS
Coaching programs; Revitalizing task forces.
